Glitch stokes panic on Twitter
Millions of Chase Bank customers were affected by an unfortunately timed glitch which resulted in their checking and savings accounts showing a zero balance for several hours yesterday, prompting many to take to Twitter and express panic that their money had been stolen.
Reaction to the glitch was undoubtedly made more intense by the fact that the top global news story yesterday was about how residents of Cyprus were facing a mandatory “tax” that would see 10 per cent of their savings plundered for a banker bailout.
After Chase was hit by a denial of service attack last week, the bank blamed an “internal” issue for the glitch which left shocked customers thinking their online and mobile banking accounts had been emptied of deposits. The issue was resolved by 7:30pm PST.
ABC 7 reports that numerous customers heading to local ATMs and were relieved to see that their money was still in their accounts.
“We have a technology problem regarding customers’ balance information,” Chase said in a statement. “It has nothing to do with cyber threats. It is an internal issue. We are very sorry to our customers for the inconvenience. This began earlier this evening. It is not confined to the West Coast.”
Many took to Twitter to vent their anger, with innumerable people believing that their money had been stolen. Unsurprisingly, it seems that people who owed money to Chase did not see their debt reduced to zero.
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